Robert Moore is an executive leader in contact center operations, currently serving as the Director of Membership Services at Lantern since 2025. With over 20 years of experience, Robert has successfully led large-scale operational transformations in healthcare, financial services, and enterprise customer experience. Previously, Robert held various leadership roles, including Director of Contact Center Operations at BayMark Health Services and Patient Access Contact Center Director at JPS Health Network. Robert's achievements include scaling a national contact center operation significantly and improving key performance indicators while ensuring minimal downtime. Currently, Robert is pursuing a Bachelor of Applied Science at Hampton University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices