Marcelo Lopes

Marcelo Lopes is a Senior Onboarding Architect at Lastro, specializing in customer success and onboarding processes. They have a diverse background in customer experience (CX), customer success (CS), and sales operations within startup ecosystems. Marcelo's career includes leadership roles at companies like Kavak, where they managed teams to enhance customer interactions, and at Tuvis, focusing on account expansion in Latin America. Marcelo holds a Bachelor's degree in Public Policy Management from the Universidade de São Paulo and has furthered their education with training in behavioral analysis and digital leadership.