Bianca Ker

Bianca Ker is an experienced leader in customer success, currently serving as the Vice President of Client Success at Later since March 2025, where strategies are designed to enhance brand and creator engagement on social media. Bianca holds a position on the Board of Advisors for Kaizan, providing strategic guidance on customer success and market positioning. Previously, Bianca was the Senior Director of Customer Success at Sprout Social, achieving consistent success in monthly Net Dollar Retention metrics, and led global operations and customer success at Tagger prior to its acquisition by Sprout Social. Earlier roles include key positions at Panoramic, Snaps, Muserk, and Jingle Punks, showcasing a strong background in customer management, business development, and technology integration. Education includes a Bachelor of Arts from McGill University and further studies at the University of Cambridge.