Joey Tong is a dedicated customer support professional with extensive experience in delivering exceptional service across multiple industries. Currently serving as a Customer Happiness Specialist at Later since April 2022, Joey previously held positions at SEDNA as a Customer Support Specialist, where collaboration with engineering teams and user assistance was pivotal. Early career roles included a DC Associate at Aritzia, responsible for order fulfillment and invoicing, and significant tenure at Apple, where Joey advanced through several roles, including Genius Admin, Inventory Specialist, and Product Specialist, excelling in customer relations and inventory management. Initial experience includes sales and merchandising roles at GLENTEL Inc. and Future Shop, contributing to a well-rounded skill set in customer interaction, problem-solving, and operational efficiency.
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