Sujani Munroe

Sujani Munroe has a diverse work experience spanning multiple industries. They worked at Later as a Customer Happiness Specialist in the API team starting in September 2020. Before that, they worked independently as a Recruiter from 2016 until September 2020. Prior to that, Sujani worked at MediaClicks as a Customer Service Supervisor & HR Associate from May 2016 to August 2020, and as a Customer Service Representative in Live Chat Support from February 2015 to April 2016. They also have experience at Sagicor Group Jamaica Limited, where they held various roles such as HR Benefits Officer from August to December 2014, Training & Development Administrator from June 2012 to July 2014, Human Resources Service Representative from April 2011 to May 2012, and Contact Centre Representative from January to March 2011. Earlier in their career, Sujani worked as an Office Manager at Cesarano & Khan, CPAs, PC from December 2008 to July 2010. They also gained experience as an Editorial Intern at Visual Reference Publications in June and July 2008, and as a Marketing Intern at Mythology in 2008.

Sujani Munroe completed their education at various institutions. Sujani obtained an Associate's degree in Liberal Arts and Sciences, General Studies, and Humanities from Immaculate Conception High School between 1997 and 2004. Sujani then pursued a Bachelor of Science (BS) in Public Policy Analysis and a Bachelor of Arts (BA) in Communication and Media Studies at the University of Charleston from 2005 to 2008. Later, they attended Centennial College School of Business from 2015 to 2016, where they earned a Graduate Certificate in Global Business Management.

In addition to their formal education, Sujani Munroe has obtained several certifications. Sujani completed the following certifications: "Customer Service: Serving Customers Through Chat and Text" from LinkedIn in November 2022, "Later Product Pro Certification | Levels I & II" from Later in January 2022, "Project Management Foundations" from LinkedIn in June 2021, and "Supervisor Health & Safety Awareness in 5 Steps" from the Occupational Safety & Health Administration in May 2016. Sujani also has certifications from the Service Quality Institute, including "Empowerment," "Feelings," "Loyal for Life," "Remember Me," and "Speed," although the specific months and years of completion for these certifications are not provided.