Jean McBee

Jean McBee has a strong background in customer success and account management. Jean most recently worked as a Customer Success Manager at Lattice. Prior to that, they held the same role at Fluxx, where they managed a book of business worth $2.5 million and successfully negotiated and closed multi-year renewals with a 97% success rate.

Before their roles in customer success, McBee worked at Informed K12 as a Customer Success/Account Manager, responsible for managing a book of business of the largest mature accounts, handling annual renewals, and identifying upsell and expansion opportunities. Jean also worked closely with product and engineering teams to provide customer feedback and contribute to product roadmap improvements.

Prior to Informed K12, McBee was an Implementation Specialist at the same company, involved in building tools for K-12 administrators to streamline operations.

Earlier in their career, McBee held roles at KIPP Bay Area Schools as a Special Education Department Chair and Education Specialist. Jean also worked at IDEA Public Schools as a CSI Summer School Coordinator, Critical Student Interventionist, and Special Education Teacher.

Jean McBee has a Bachelor of Science (B.S.) degree in Human Development and Family Sciences from The University of Texas at Austin. In addition to their degree, they hold several certifications. Jean obtained a Non-Violent Crisis Interventionist certification from the Crisis Prevention Institute in August 2015. Jean also has an English Language Authorization certification from the California Department of Education, obtained in February 2017. Jean holds an Education Specialist Instruction certification and a Multiple Subject Teaching Credential, both obtained from the California Department of Education in August and June 2016, respectively. Furthermore, Jean has a 4-8 Generalist certification and a Special Education EC-12 certification from the Texas Education Agency, both obtained in August 2014. The obtained month and year for the Pedagogy and Professional Responsibilities EC-12 certification are not provided.