Yoondo C.

Yoondo C. is an experienced professional in customer support and product solutions, currently serving as a Senior Customer Care Associate at Lattice since August 2025. Prior to this role, Yoondo worked at Hive from April 2021 to August 2025 as a Senior Product Support Specialist, focusing on troubleshooting customer issues and creating knowledge base articles. Earlier experience includes a position as a Product Support Specialist at Buncee, where Yoondo enhanced team productivity through automation and provided solutions via customer support tools. Additionally, professional background includes roles as a Lead Media Instructor at Promise Ministries International and an Assistant Graphic Designer at Saint Robert Bellarmine, along with initial customer support experience at Verizon. Yoondo holds a Bachelor's Degree in Psychology from Queens College and an Associate's Degree from Hunter College.