Leda Zamora

Leda Zamora is an experienced professional in customer support and quality assurance, currently serving as a Customer Support Specialist at Launch Control since February 2023. Prior roles include Quality Assurance Specialist at OCLINICALS, Customer Behavior Investigator Team Manager and Digital Banking Escalations at Remitly, and Tier 2 and Tier 1 Team Leader at IBEX, where Leda began as a Bilingual Customer Service Representative. Previous experience also encompasses roles in public relations and communications at Silais Managua, Accedo Technologies, and Jóvenes Ambientalistas. Leda holds a degree in Creative UX/UI from Universidad LCI Veritas, a professional certificate in Project Management from Metropolitan School of Business & Management, and a degree in Social Communication from Universidad Centroamericana, Managua.