LaunchDarkly
Jolie Kresch is a seasoned professional with extensive experience in technical support and operations management. Currently serving as the Technical Support Operations Manager at LaunchDarkly since March 2022, Jolie previously held the position of Product Support Manager at Enjoy Technology, Inc., where responsibilities included managing a team of specialists and standardizing processes. Jolie also contributed as Product Support Lead at Enjoy Technology, developing a remote team and implementing effective issue resolution workflows. Prior roles include Customer Support Escalations Lead at Turo and Support Specialist for Accenture at Google, demonstrating a solid foundation in customer service and technical support. Jolie holds a Bachelor of Arts in Economics from the University of California, Davis.
LaunchDarkly
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LaunchDarkly isn’t just a leader in feature management — it’s the first scalable feature management platform. Feature management allows development teams to innovate faster by fundamentally transforming how software is delivered to customers. With the ability to gradually release new software features to any segment of users on any platform, DevOps teams can standardize safe releases at scale, accelerate their journey to the cloud and collaborate more effectively with business teams.