LaunchDarkly
Jolie Kresch is a seasoned professional with extensive experience in technical support and operations management. Currently serving as the Technical Support Operations Manager at LaunchDarkly since March 2022, Jolie previously held the position of Product Support Manager at Enjoy Technology, Inc., where responsibilities included managing a team of specialists and standardizing processes. Jolie also contributed as Product Support Lead at Enjoy Technology, developing a remote team and implementing effective issue resolution workflows. Prior roles include Customer Support Escalations Lead at Turo and Support Specialist for Accenture at Google, demonstrating a solid foundation in customer service and technical support. Jolie holds a Bachelor of Arts in Economics from the University of California, Davis.