Keaton D.

Keaton D. is a seasoned professional with a robust background in customer success and account management, currently serving as a Digital Customer Success Manager at LaunchDarkly since June 2025, where responsibilities include developing a digital onboarding platform and automated customer engagement journeys. Prior to this, Keaton held the position of Customer Success Manager, Scaled at MongoDB, focusing on driving product adoption and implementing health assessments for customer retention with a >94% BGRR across the portfolio. Keaton’s experience also includes managing enterprise accounts at Dell EMC and participating in the National Board of Directors for Sigma Phi Epsilon, where strategic planning and development were key responsibilities. Keaton D. holds dual Bachelor of Science degrees in Marketing (Professional Selling) and Business Analytics from The University of Kansas.