Robert Heikamp is a seasoned professional in customer success and deal management with extensive experience in the technology sector. Currently serving as the Digital Customer Success Manager and Deal Desk Manager EMEA at LaunchDarkly since May 2022, Robert is instrumental in aligning deal structures with strategic objectives through collaboration with cross-functional teams. Previous roles include Renewal Manager Enterprise EMEA at Elastic, where Robert contributed to the company's search solutions, and a Senior Renewal Account Manager at Optimizely, achieving a notable 20% increase in renewal rates. Robert's earlier career includes various positions at Proact IT NL and DB Schenker, complemented by an MBO level 4 degree in Groothandel/Internationale handel from Neder Veluwe College.
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