Abid Ahmed

Abid Ahmed is an experienced Customer Support Team Manager at Smartnumbers since January 2018, recognized for leading the migration of the JSM CRM from Zendesk and implementing various operational enhancements, including the establishment of an escalation procedure and the creation of a Confluence knowledge base. Abid's background includes roles as a Junior NOC Engineer and Customer Support Engineer, showcasing expertise in network performance monitoring and IT troubleshooting. Prior experience as a Customer Service Representative at Vodafone and Next, along with a Teaching Assistant position at First Class Learning Ltd., complements Abid's extensive customer service skills. Educational qualifications include a Master's degree in Investments and Finance and a Bachelor of Engineering from Queen Mary University of London. Skills include proficiency in Jira Service Management, EazyBI, OpsGenie, and Confluence.