Alessandro Bizzotto

Alessandro Bizzotto has extensive work experience in customer success and account management roles. Alessandro is currently a Customer Success Director at Launchmetrics, responsible for managing the Customer Success team for two regions, Spain and Italy. Alessandro supervises the team's results, ensuring the achievement of key performance indicators (KPIs), such as account reviews, retention rate, upselling/cross-selling, adoption, product feedback, and advocacy. Alessandro also collaborates with the CS and Sales teams to develop upselling plans and growth opportunities for clients.

Prior to their current role, Alessandro worked as a Customer Success Manager at Launchmetrics, where they were responsible for taking care of approximately 80 accounts. Alessandro focused on maintaining high engagement with stakeholders and implementing an upsell strategy in collaboration with the Sales and Marketing teams.

Before joining Launchmetrics, Alessandro gained experience as a Product Support Specialist at Augure and later at Launchmetrics. In this position, they provided support to Spanish, Italian, and South American clients, helping them optimize their use of the company's apps. Alessandro also analyzed user issues and reported product requests to the relevant departments.

Alessandro's earlier experience includes working as a Key Account Manager at MemoriasUSB and bq, where they handled accounts in EMEA, South America, and APAC markets. Additionally, they worked as an Italian Customer Service Representative at CIGNA Health, Life & Accident and as an Italian Customer Service and booking agent at RAINBOW COMUNICACIONES S.L., where they managed customer inquiries, handled complaints, and coordinated with car rental agencies.

Overall, Alessandro Bizzotto has a solid background in customer success, account management, and customer service roles, with a focus on achieving KPIs, fostering client relationships, and driving growth.

Alessandro Bizzotto attended Istituto Tecnico Vito Volterra from 1995 to 1999, where they pursued a degree in Perito informatico (Informatics).