Jordan Knott is a CX Systems and Operations expert with over 8 years of experience in building and leading high-performing customer service teams. They served as the Manager of Customer Care at Lattice from 2021 to 2023 and are currently the Head of Customer Support at Laurel. Previously, Jordan developed a comprehensive quality assurance program at Public.com that significantly enhanced customer satisfaction while quadrupling the customer base. They have also held key roles in various organizations, including as a Systems Manager in CX Operations at Melio and a CX Operations and Zendesk Admin at CX Collective. Jordan holds a Bachelor of Arts in Global Studies with a minor in Arabic from the University of North Carolina at Chapel Hill.
This person is not in any teams
This person is not in any offices