Juliana E.

Juliana E. is a Customer Success and Experience Leader currently serving as a Strategic Customer Success Manager at Laurel, where they contribute to the development of AI solutions transforming time management for professional services firms. Previously, Juliana held multiple leadership roles at Thrive Global, overseeing customer success efforts for accounts that included large enterprises and managing a team focused on delivering exceptional client experiences. With a background that includes positions as Executive Director at the Virginia Club of New York and Associate Director at The Medici Group, Juliana has consistently demonstrated an ability to drive customer engagement and satisfaction. Juliana is pursuing a Bachelor's Degree and multiple Master's Degrees from the University of Virginia and The New School.