Marcel Steichen

Marcel Steichen has extensive experience in sales and customer service, currently serving as a Sales Lead Generator at Lavazza Group since January 2020, focusing on managing leads through various channels and trade shows. Prior roles include Telesales Specialist for Lavazza Group Americas, where Marcel handled inbound leads and converted them into opportunities, and a Second Level Sales & Retention Senior Agent at 1&1 IONOS from August 2011 to January 2020, where responsibilities included coaching agents and improving sales performance. Additional experience encompasses various positions in sales and customer service across organizations such as IDP Education, AT&T Mobility, Advisen Ltd, Wawa Inc, and Dominion Transmission. Marcel holds a Bachelor of Arts degree in Public Relations from West Virginia Wesleyan College.