Sayuri I. has extensive experience in customer success and marketing within the SaaS sector, currently working in the marketing department at LayerX since November 2021, where responsibilities include managing house list nurturing, email marketing, and seminar planning. Following a transition from the customer success department, Sayuri I. previously optimized net revenue retention and developed onboarding programs for BtoB SaaS products. Sayuri I. has also held customer success management roles at overflow and Eviry, focusing on client support, expansion strategies, and community building. Early career experience includes sales and customer support roles at Human Technologies and Mitsui Sumitomo Trust & Panasonic Finance. Sayuri I. holds a degree in Political Science from Rikkyo University.
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