Caroline Waslander has over 15 years of experience in the banking sector, specializing in customer satisfaction since 2016. Currently serving as Cheffe de projet DRH Formation, they analyze complex customer complaints, particularly in credit and borrower insurance, and provide support for client disputes. Caroline previously held various roles at LCL, including Social Media Expert for customer satisfaction and relationships with a focus on enhancing client experiences. They are bilingual and possess strong interpersonal skills, having developed a diverse network throughout their career.
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