Peter Kean is a seasoned operational technology administrator with extensive experience in technical support and management. Currently serving as a Senior Operational Technology Administrator at LCRA since May 2023, Peter previously held various roles at IBM from December 2017 to May 2023, including Technical Specialist and Windows 10 Specialist. Peter's expertise lies in streamlining support processes, collaborating between teams, and developing innovative solutions like Slack workflows and ServiceNow ticket templates. Earlier experience includes managerial roles in retail operations at Mattress Firm and sales and marketing at Staples, where Peter successfully launched a computer services profit center. With a Bachelor of Business Administration in International Business from Stephen F. Austin State University, Peter has also held positions in emergency medical services and customer service, showcasing a diverse skill set in both technical and operational domains.
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