Richard Adams

Richard Adams is currently the Head of Customer Success Operations at Lead Forensics, where they oversee a global team focused on enhancing customer retention through project improvements and strategic marketing initiatives. With over 20 years of experience in B2B SaaS environments, Richard previously held significant roles such as Global Head of Support at dotdigital and Chief Operating Officer at WeThrive, where they contributed to product development and customer success strategies. Earlier in their career, Richard served as Support Manager at CounterBooks and held various management positions at IRIS Software Group and Pure360, demonstrating a consistent focus on customer-centric operations.