Tom James

Tom James serves as the Chief Customer Officer at Lead Forensics, where responsibilities include developing and executing customer strategies to enhance satisfaction, retention, and growth. Previously, Tom held the position of Global Head of Enterprise at Lead Forensics, successfully scaling the Enterprise division to $5 million ARR. Prior to this, Tom was the Managing Director at MarketMakers, instrumental in the company's sale to Centaur Media Plc in 2017 and overseeing the transition. Tom's earlier career included roles as Sales Director, Inventory Planning Manager, and Inventory Analyst, along with time spent travelling across Australia, New Zealand, and Southeast Asia. Education includes A-Levels in English Literature, Media Studies, and Business Studies from Horndean Sixth Form.