Josue Cantos is a skilled Quality Implementation Specialist at Leadtech Group since June 2019, focusing on enhancing customer service project procedures and evaluating agent interactions to ensure compliance with quality standards. Prior experience includes roles at Booking.com, where Josue served as a Quality Advisor, Quality Control Specialist, and Customer Service Specialist, contributing to the establishment of a new site and training high-performance teams. Additional experience includes managing office operations at LocTeam and serving as an Administrator/In-house Translator at Marsh & McLennan Companies. Josue holds a Postgraduate Diploma in Bilingual Translation from the University of Westminster and a Bachelor of Arts in Foreign Languages and Literatures from The University of Sheffield.
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