McKenzie J.

McKenzie J. currently serves as the Senior Manager of Onboarding at LeafLink, having advanced through various roles including Manager of Onboarding and Customer Experience Manager since joining the company in October 2019. Prior experience includes serving as a Senior Customer Success Manager for Strategic Partnerships at PatientPop Inc., where McKenzie J. managed over 130 mid-market and enterprise clients, focusing on retention and upselling. At Shiftboard, McKenzie J. worked as a Customer Success Manager, overseeing implementation processes for a diverse client base across North America and Europe, and conducted training webinars. Earlier roles at Amazon included Seller Support, where McKenzie J. specialized in Brand/ASIN ungating, and at Nordstrom in various positions including Loss Prevention Agent and Service Experience Specialist, where responsibilities included asset protection and training staff across departments.