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Luis E. Marroquin is an accomplished operations and business leader with over a decade of experience in the BPO industry. They have progressed from a Customer Service Representative to Sr. Director of Operations and Country Manager, overseeing teams of over 5,000 employees across Guatemala, Mexico, Honduras, and the Dominican Republic. Currently, they serve as Chief Executive Officer at New Trends Company and Sr. Director of Operations and Country Manager at Lean Solutions Group. Luis holds multiple degrees from Universidad Galileo, including an MBA and a BBA, and is certified in COPC® High Performance Management Techniques. Their expertise spans various sectors, and they are recognized for driving growth, restoring at-risk accounts, and achieving operational excellence.
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