Anna Mass is an experienced consultant specializing in customer success and growth. They have a customer-centric approach to strategy and a people-first approach to leadership, demonstrated through roles at organizations such as Leanpath and SurveyMonkey, where they managed complex customer engagements and improved client retention. Anna has also founded and currently leads Mass Engagement Solutions, focusing on customer success strategies and consulting. They earned a Bachelor of Arts in Political Science with a focus on Foreign Languages from Lewis and Clark College.
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