Joanna Monaco

Joanna Monaco is a seasoned customer success professional with extensive experience in managing enterprise and mid-market client portfolios. Currently serving as a Senior Customer Success Manager and Team Lead at Leanpath, Joanna focuses on enhancing client retention and engagement through data-driven strategies. Previous roles include Customer Success Manager positions at Education Modified and Guild Education, where Joanna drove product adoption and renewals while identifying growth opportunities. With a strong background in admissions and academic coaching at Linfield University, Clackamas Community College, and the University of Portland, Joanna combines expertise in customer relations with a solid educational foundation, holding a Master's degree in Higher Education & Student Affairs from the University of Portland and multiple certificates from Cornell University in Project Management and Business Analytics.