Shane Irwin

Shane Irwin is an experienced technical support specialist currently serving as an Escalation Specialist at LEAP Dev since May 2024, following a promotion from the Helpdesk team. At LEAP, Shane oversees Canadian beta firms, facilitating the adoption of new features and collecting feedback for product enhancement. Previous experience includes roles as a Support Specialist at LEAP Legal Software CA, where exceptional customer service was delivered, and as a Support Developer Analyst at Equiniti, responsible for third-line support and application service management. Shane has also worked as a business analyst at Deloitte, managing market research for a virtual reality product, and has leadership experience as a Shift Manager at Apache Pizza. An IT Assistant role at Sacred Heart College further honed Shane's programming, problem-solving, and teamwork skills. Shane earned a Bachelor of Science in Computing Technologies from Ulster University between 2015 and 2019.