Olivia Young

Olivia Young has a diverse work experience that includes roles in customer success management, opera singing, and product ownership. Olivia started their career in 2012 as an opera singer, performing with the New Zealand Opera and other opera companies. In 2017, they transitioned to a career in customer success management, working at companies like SaferMe and Minded. Olivia was responsible for onboarding clients, improving customer experience, and managing client relationships. In 2018, Olivia took on the role of Customer Success Manager and Product Owner at Joy Business Academy, where they led a team of developers and implemented improvements to the company's product. Olivia later joined Marsello as Head of Customer Success, overseeing a team of customer success managers and onboarding specialists and collaborating with other departments to align strategies. Olivia's most recent role was as a Senior Customer Success Manager at Learn Amp | B Corp™.

Olivia Young has a strong background in music education. Olivia completed their Bachelor of Music (Hons) degree in Classical Performance Voice at Victoria University of Wellington in 2016. Prior to that, they obtained their Bachelor of Music degree in Classical Performance Voice from the same university, studying from 2013 to 2015.

Before attending university, Olivia Young attended Marlborough Girls' College from 2008 to 2012. However, no specific degree or field of study is provided for their time at the college.

In addition to their music education, Olivia Young has also obtained several certifications in management and customer success. Olivia completed the Effective Delegation and Supervision for Managers course at Wolters Kluwer in May 2022 and the Essential Management Skills course at Brightstar in February 2022. Olivia also holds certifications in Customer Success: Build Cross-Functional Relationships from Udemy in May 2021 and Fundamentals of Real Customer Success from Udemy in May 2020.