Steve Matthews is a dedicated professional with extensive experience in contact center and insurance operations, project management, and people leadership. They have held various roles, including Head of Service Excellence at Manulife Hong Kong, where they lead customer service teams and drive customer experience transformation. With over 15 years in people leadership, Steve has a passion for coaching, training, and advocating for Diversity, Equity, and Inclusion. Currently, they serve as the Head of Customer Service at learndirect Limited, while previously contributing to notable organizations like Bupa Global and AXA.
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