Cheryl E. Simpson

Cheryl E. Simpson is an experienced IT Service Management Consultant with a professional background spanning multiple roles in the IT industry since the mid-1990s. Currently, Cheryl operates as an IT Service Management Consultant, while also serving as an author, technical editor, and instructor for Learning Tree International, and a quality assurance reviewer for Van Haren Publishing, both since 2005. Cheryl has a history of presenting at the IT Service Management Conference from 2003 to 2013 and has held various positions, including exam marker for Loyalist Certification Services, release/configuration management for the Government of Ontario, senior ITIL process coordinator for Hudsons Bay Company, and ITIL consultant for BMO Financial Group. Cheryl's career demonstrates a robust commitment to IT service management and quality assurance in the technology sector.