Sandy Kelly is an experienced ITSM consultant, advisor, and instructor with a robust background in IT service management, currently serving as an ITSM Consultant at SandKastle Services LLC since September 2008. Additionally, Sandy has been a Lead ITIL Trainer, Course Author, and Technical Editor for Learning Tree International since December 2008, specializing in senior ITIL training and curriculum delivery for both v3 and ITIL 4. Previously, Sandy held multiple senior leadership roles at Freddie Mac from February 1996 to May 2008, including Sr Director of Distributed Server Services and Sr Director of Desktop Integration Services, focusing on risk management, asset management, and operational oversight. Sandy began a career in consulting at aa&co from January 1984 to January 1987 and holds a Bachelor of Science degree in Cell & Molecular Biology from Cornell University.
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