Stephanie Simpson

Stephanie Simpson has extensive experience in managing IT service desks and help desk teams in various companies. Stephanie has a Master of Science in Computer Information Systems from the University of Phoenix and a K-12 California Clear Teaching Credential from California State University-Dominguez Hills. Stephanie's roles have included supervising help desk teams, managing client support services, and ensuring timely resolution of user problems within SLA. Stephanie has also been involved in personnel administration, customer escalations, and maintaining communication with relevant cohorts. Stephanie is dedicated to integrating best practices and technologies to improve the productivity of help desk agents.