Craig Bell

Senior Technical Support Representative at LearnUpon

Craig Bell has a diverse range of work experience spanning various roles and industries. Craig started their career as an English Conversation Instructor at GnB Academy, where they taught English language skills to elementary and middle school students.

Craig then transitioned into the field of web development, working as a Web and Multimedia Developer Intern at SpunOut.ie, a charity for young people. During this internship, they contributed to the continuous development of a not-for-profit website aimed at promoting general well-being and healthy living among young people.

Continuing their career in web development, Craig worked as a Web Developer for ConnectedCare, where they and their team created a digital prototype with a user-centric approach to design and development. Craig also gained experience as a Web Developer for stephenmorris.ie, designing and building a personal portfolio website for Stephen Morris using Foundation Zurb's theme for WordPress.

In 2014, Craig joined Realex Payments as an Integration and Support Analyst. In this role, they guided new customers through the integration process, helped developers integrate with the Realex payments gateway, and provided expert advice on payment processing and the payments industry.

Craig then transitioned into application support, working as an Application Support Engineer at Wellington IT. Craig provided support for Wellington IT's application called "SCION" and assisted with hardware/software set-up for Wellington IT Credit Union sites. Craig also worked on continuous proactive monitoring of various services, including electronic payments and third-party files.

Most recently, Craig joined LearnUpon as a Technical Support Representative, progressing to the role of Senior Technical Support Representative. In this position, they provide assistance to Learning Management System administrators in the e-learning industry. Craig investigates and debugs technical issues, works with HTML/CSS, JavaScript, SQL, Linux, and browser debugging tools, and familiarizes himself with common API and authentication mechanisms.

Overall, Craig Bell has built a diverse skill set through their work experience, including technical support, application support, web development, and teaching English.

Craig Bell completed their education chronologically as follows:

From 2019 to 2020, they attended the National College of Ireland, where they earned a Higher Diploma in Computing, specializing in Software Development.

In the years 2015 to 2016, they studied at the Technological University Dublin, obtaining a Bachelor's Degree in Digital Technology and Design.

Between 2012 and 2014, they pursued a Master's Degree in Computer Science (Conversion) at the University College Dublin.

Lastly, from 2005 to 2009, they attended the Institute of Technology, Carlow, where they obtained a Bachelor's Degree in Fine Art.

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