LearnUpon
Dean Johnston has a diverse work experience spanning multiple roles and industries. In 2018, they worked as an Operations Engineer at Openet, where they were responsible for system monitoring, technical troubleshooting, and script development for T-Mobile Austria OCS. Dean then joined Compass Group in 2017 as a Hospitality Assistant before transitioning to Appirio in 2019 as a Technical Consultant. In this role, they worked directly with clients, senior team members, and fellow team members to understand customer requirements, build trusted relationships, and implement solutions on the Salesforce platform. Dean is currently working at LearnUpon as a Technical Support Representative, and has recently been promoted to the role of Senior Technical Support Representative.
Dean Johnston attended Maynooth University from 2015 to 2019, where they obtained a Bachelor of Science (BS) degree in Computer Science & Software Engineering. After their university education, Dean pursued various certifications, including "Salesforce Certified Administrator (SCA)" from Salesforce in December 2019, "Salesforce Certified Platform Developer I" in January 2020, and "Salesforce Certified Service Cloud Consultant" in May 2020, indicating a specialization in Salesforce-related skills. Additionally, Dean acquired several programming language tutorial courses from SoloLearn, including Java, HTML, JavaScript, CSS, PHP, and C++, between 2016 and 2018. Dean also holds certifications in elearning essentials, mental health awareness, and sport and physical activity from LinkedIn and Mind, obtained in 2022 and 2020 respectively. It is worth noting that Dean's education history also includes an unspecified experience at Trailhead by Salesforce, without specific dates or details provided.