Debbie Cooper

Debbie Cooper has a diverse work experience spanning multiple industries and roles. Debbie began their career as a Customer Service Manager at iPcenta Ltd, where they managed a team of customer service representatives and handled various operational functions. After that, they worked as an Operations Manager at Servite Houses, overseeing a supported housing project for vulnerable young women and providing counseling and life skills support.

Moving on, Debbie joined BT Financial Group in 2006 and held various positions within the company. As a Learning and Development Consultant, they designed and delivered training solutions to contact center staff. Debbie later became a Learning and Development Manager, managing a team responsible for technical learning solutions for staff in contact centers nationwide.

Debbie then transitioned to the role of Career Development Consultant at BT Financial Group, where they worked closely with employees, helping them plan their career pathways and promoting talent management within the business. Debbie also served as a Capability Consultant, playing a key role in the design and delivery of a capability framework and digital learning resources.

In 2014, Debbie joined the Office of the Director of Public Prosecutions as a Senior Learning and Development Consultant, focusing on training and development initiatives. Debbie then moved on to GFC - Global Financial Consultants Pte Ltd in 2019 as a Business Development Manager, supporting a senior financial advisor, managing the digital presence, and assisting with event management and customer communication.

Most recently, Debbie joined LearnUpon in 2020 as a Customer Success Manager. Overall, they have a strong background in learning and development, customer service, operations management, and business development.

Debbie Cooper has a diverse education history. Debbie completed their Bachelor of Arts (BA) degree in Psychology and English at the University of South Africa/Universiteit van Suid-Afrika from 1998 to 2003. During this time, they also obtained a Certificate in Counselling Skills from Westminster Pastoral Foundation and a Certificate in HIV/AIDS Care and Counselling from the University of South Africa.

In 1997 and 1998, Debbie attended Rhodes University, where they studied Journalism.

Later, in 2002, they obtained a TEFL (Teaching English as a Foreign Language) certification from Teachers Training International.

In 2007, they received a Certificate IV in Training and Assessment from the Line Management Institute of Training.

In 2013, Debbie obtained their MBTI (Myers Briggs) Step I and II certification from CPP Asia Pacific.

Recently, in 2016, they enrolled at the Australian Institute of Professional Counsellors, where they completed their Diploma of Counselling from 2016 to 2019.

Debbie's educational journey also includes additional certifications. In 2002, they obtained their TEFL certification from Teachers Training International. In 2003, they obtained their Certificate in Counselling Skills from Westminster Pastoral Foundation. In 2013, they also obtained their MBTI Step I and Step II certification from CPP Asia Pacific. Additionally, they received a Customer Success Professional certification from Churn Rx in 2022.