Carmen E. A.

Carmen E. A. is an experienced IT professional with a diverse background in customer care and technical support management. Currently serving as Customer Care Manager at Leaseweb since May 2018, Carmen has also held roles as Support Team Lead, Technical Support Manager, Interim Manager of Technical Support, and System Administrator. Prior experience includes a brief tenure as an IT Technician Support at Eurovia Québec in 2017, focusing on workstation installation and network operations management. At World Vision, from 2004 to 2015, Carmen held various positions including IT Coordinator, System Administrator, Network Administrator, and IT Helpdesk Specialist Tier II, where responsibilities ranged from managing technical support teams to implementing IT process plans and ensuring compliance with security policies. Carmen possesses degrees in Networking and Computer Security from College Ahuntsic, Systems Engineering from Universidad Politécnica de Nicaragua, and a Master's degree in Organizational Leadership from Eastern University, along with advanced French language courses from Université de Montréal.