Lebara
Halimah Abdullah currently serves as the Group Customer Service Director at Lebara, overseeing customer service operations across six European countries within a multilingual and multi-product framework since November 2014. Prior to this role, Halimah worked as a Senior Consultant for TMI Consultancy, specializing in Customer Experience and Service Transformation in various sectors, including telecommunications and banking, from 2014 until October 2014. Halimah’s experience at Maxis Communications Bhd spanned from July 2007 to December 2013, where key roles included Senior General Manager for Corporate Culture and TeleSales and Customer Services, focusing on employee engagement, customer operations, and process improvement. Additionally, Halimah held several positions at Digi Telecommunications from 2004 to 2007, emphasizing customer service strategy, quality, and people development, along with a role at IBM as Head of the Regional Customer Response Centre from 2000 to 2003.