Yosra Kurc

Yosra Kurc is an experienced professional in business process management and operational excellence, currently serving as Group Business Process Manager and Project Lead at Lebara since January 2021. Previously, Yosra held the position of Global TA Operational Excellence Manager at Pontoon Solutions for Ericsson from July 2019 to January 2021 and worked at Lebara from June 2010 to June 2019 as Group Customer Services Process Improvement Manager and Project Lead. Earlier career roles include Digital Care Manager at ZF Group and Quality Manager at Dalphimetal at TRW, where Yosra focused on quality assurance and continuous improvement initiatives. Yosra holds a Master's degree in Total Quality Management and a Bachelor’s degree in Management Science with a focus on Entrepreneurship and Project Management from Institut Supérieur de Gestion.