Alex Marin is a seasoned professional with extensive experience in advanced manufacturing and customer support, currently serving as a Senior CAM Specialist at Lectra since February 2007. In this role, Alex has successfully enhanced customer satisfaction ratings from 60% to 90% by developing training modules and preventive maintenance procedures that promote independence and reduce dependency on on-site visits. Previous positions at Lectra include Spanish CAM Team Coordinator and Professional Services CAM Solutions Engineer, with responsibilities that have included customer service management and supporting sales efforts. Prior to Lectra, Alex worked as a Design Engineer at Styroforms LLC and held various roles at Hercules Sealing Products, combining technical support with sales. Educational credentials include a B.S. in Mechanical Engineering from the University of South Florida, an Associates in Arts from St. Petersburg College, and a degree in Electronics Engineering from Universidad Santo Tomás.
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