Prasad Patil

Head Of Customer Service at Lectrix

Prasad Patil has a diverse work experience in the automotive industry. Prasad is currently the Head of Customer Service at Lectrix since December 2021. Prior to this, they served as the Head of Customer Service, Warranty, Spares, and Customer Care at Ampere Electric Vehicles from October 2018 to September 2021. During their tenure, they successfully developed and implemented strategies to achieve top-line and bottom-line profitability, significantly increasing spare business by 400%.

Before joining Ampere Electric Vehicles, Prasad worked at VE Commercial Vehicles Ltd. as a Deputy Manager from September 2017 to October 2018. In this role, they were part of various forums and played a significant role in resolving field complaints and providing alternate solutions for engine-related issues.

Earlier in their career, Prasad held the position of Senior Manager (Power Train) at Tata Motors from September 2014 to September 2017. Prasad contributed to the development of new-generation engines and conducted analysis and testing of engine parts. Prasad also conducted oil consumption analysis, managed engine overheating issues, and planned changes for various engine components.

Additionally, Prasad has experience working as an Executive R&D at Fleetguard Filters Pvt. Ltd. from May 2013 to August 2014 and as a Service Engineer at Tata Motors from August 2011 to May 2013, focusing on engine field complaint analysis and warranty part analysis.

Throughout their career, Prasad has demonstrated strategic thinking, problem-solving skills, and a strong focus on customer service and satisfaction.

Prasad Patil completed their primary schooling at J.N.V.H. Latur from 2001 to 2004. Prasad then pursued a Diploma in Mechanical Engineering from T.B.G. Polytechnic Ambejogai between 2004 and 2007. Following this, Prasad Patil enrolled at Maharashtra Institute of Technology, where they obtained a Bachelor of Engineering (BE) degree in Mechanical Engineering from 2008 to 2011.

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Timeline

  • Head Of Customer Service

    December, 2021 - present