David Thorpe is a seasoned customer service professional with extensive experience in leadership roles across various industries. Currently serving as Senior Director of Customer Success and Transformation at Ledger since November 2025, David previously held positions such as Director of Customer Service at Townhouse, Vice President of Customer Care at Sweaty Betty, and Head of Customer Service at Tandem Bank. David's career highlights include driving the expansion of customer service operations at Lebara, significantly improving net promoter scores, and transforming a struggling contact center at the London Borough of Barking and Dagenham. David's educational background includes A Levels in English Language and Literature from Downham Market Sixth Form College.
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