Jacob Thompson

Jacob Thompson is a skilled professional with diverse experience in user feedback management, customer success, and community engagement. Currently serving as a User Feedback Project Manager at Ledger since February 2022, Jacob has previously held positions such as Senior Customer Success Specialist, where responsibilities included triaging bug reports and supporting Ledger Live. Jacob also worked on developing community engagement strategies within Ledger's Community Education & Engagement team. Prior experience at EspoWorld involved roles in NFT project development and community management. Jacob's early experience includes managing the University of Oregon's Valorant team, focusing on organization and strategy. Jacob holds a Bachelor of Arts degree in Journalism and Cinema Studies from the University of Oregon.