Michael Mapfumo is a Technical Support Lead at Asurion, where responsibilities include managing and resolving complex technical issues, with a focus on mobile network tower-related problems since January 2023. Prior to this role, Michael served as a Customer Service Technical Support professional at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues. Michael's career began as a Data Research Analyst at Webhelp, where data analysis and development of data-driven solutions were key tasks. Michael holds a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.
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