Julia Olmi

Julia Olmi is an experienced professional in customer care and knowledge management, currently serving as the Head of Customer Care & Knowledge at Leetchi.com since February 2023, where responsibilities include team onboarding, supervision, and knowledge management. Previously, Julia held the position of Customer Care Team Lead at Leetchi.com, supporting a team of 16 agents and focusing on customer experience optimization. Prior to that, Julia was a Customer Success Team Lead at Wecasa and a Customer Success Manager, enhancing client satisfaction and retention. Julia's background also includes freelance work in video direction, cinematography, and journalism, with notable roles such as a gallery manager at Yellow Korner and various positions in film and theater production. Julia holds a degree in audiovisual production from ESRA.