Bryan Conn serves as the Manager of Global Support at Leica Biosystems since July 2023, overseeing third-level escalation support for customer-facing service and support, as well as contributing to new product development and training initiatives. Prior to this, Bryan was the Sr. Manager of Technical Support at Cepheid, where leadership during the COVID-19 pandemic included expanding Tier 2 Tech Support and managing a team focused on delivering escalated assay support, notably for COVID-19 multiplex assays. Earlier roles included Technical Support Application Scientist at Molecular Devices and Founder/Owner of Business Backwards LLC, providing healthcare IT solutions. Bryan's extensive background in molecular biology is rooted in a Doctorate and multiple degrees from Columbia University, along with substantial experience in oncology research at The Rogosin Institute.
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