John Bul

John Bul is a Senior Business Process Analyst at Leidos Australia, specializing as a Service Operations Problem Manager with extensive experience in IT service management. With 9 years in IT operations, John has effectively managed the life cycle of problems, focusing on preventing incidents and minimizing business impact through critical investigations and the implementation of corrective measures. Prior roles include technical support positions at Dell, the Australian National Audit Office, Macquarie Group, and Unisys, where John demonstrated proficiency in troubleshooting, software deployment, and customer service. John holds a Diploma of IT System Analysis & Design from the Australian Business Academy.