Steven Sanchez possesses extensive experience in operational support and customer service within Network Operations Centers. From January 2012 to January 2015, Steven worked as an Operations Technician at Sungard Availability Services, providing Tier 1 and Tier 2 support and responding to customer inquiries. Subsequently, Steven served as an NOC Technician at FTD Companies from September 2015 to December 2016, focusing on proactive and reactive network monitoring. Prior to these roles, Steven was a VSAT Operations Technician at ViaSat Inc. from March 2011 to January 2012. Currently, since March 2017, Steven is a Product Support Specialist at Leidos, managing support calls for mission-critical systems. Education includes Microsoft Certification in Information Technology from MicroSkills and a Desktop Support Certification from Foundation College.
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