Mohamed Hamadi is a seasoned IT professional currently serving as the Group End User Computing Manager and Service Desk Supervisor at LEM since March 2023. With extensive experience in IT support, Hamadi previously worked at TotalEnergies as an IT Support Coordinator from August 2021 to March 2023, where responsibilities included managing second-level incident resolutions and overseeing IT asset management. Prior to this, Hamadi led the IT Support team at Veolia Industries Global Solutions from December 2011 to August 2021, focusing on process optimization, team management, and the deployment of ITSM solutions. Hamadi began a career in IT support at ESDI Groupe and holds a Brevet de technicien supérieur (BTS) in network and systems administration from Lycée Condorcet Belfort.