Mark Griffin is a seasoned Contact Center and Workforce Management leader with 15 years of experience. Currently serving as the Associate Director of Workforce Management at Lemonade since 2024, Mark previously held roles including AVP of Workforce Management at Sedgwick and Enterprise Workforce Manager at Global Response. Earlier in their career, Mark worked as a WFM Business Analyst at Liberty Medical Supply and contributed to operational analysis at Health First. Mark holds educational credentials from Eastern Florida State College, where they studied from 2006 to 2010.
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