Melissa R. currently serves as a CX Coach for the Homeowners Team at Lemonade, a position held since January 2020. Prior to this role, Melissa was an Executive Resolution Specialist at Carvana from August 2018 to January 2020, focusing on enhancing customer experiences and improving the company's NPS score. Melissa also worked as a Staffing Manager at Robert Half from June 2017 to June 2018, where responsibilities included sourcing candidates and maintaining client communications. Earlier experience includes a role as a Jr. Event Planner/Recruiter at Grand Canyon University from January 2016 to June 2017, which involved student recruitment, event planning, and marketing efforts. Melissa earned a Bachelor of Arts in Communication from Grand Canyon University, completing studies in 2019.
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